Our Project Volunteers work alongside our Engagement Team in our Central Walk-In Centre, it's Needle Exchange and our telephone advice line, providing free and confidential advice, information and support to adults using alcohol or drug problematically.

Full training provided.

What is involved?

Walk-In Centre

The Central Walk-In Centre runs Monday to Friday 9:00 am - 8:00 pm and Saturdays 10:00 am - 5:00 pm. It is a direct access service which means anyone can come in with any kind of drug related problem. It is a busy environment managed by a small team of one worker and three volunteers. As such, the volunteers play a very large role and do the majority of work with clients. Volunteers therefore need to be approachable, calm and able to respond appropriately in potentially difficult situations.

Needle Exchange

Volunteers also work in the Needle Exchange scheme which runs alongside the Advice & Information Centre. Here people can access clean needles and return them for safe disposal.

Telephone advice line

Telephone enquiries range from straightforward enquiries about services or calls for workers, to people in crisis, seeking support around their own or someone else's drug use. Although the telephone helpline is less glamorous than other services it is usually the first point of contact clients have with us. It also gives those volunteers with little or no prior experience of working in an office a chance to develop the skills that will be needed if they go on to paid employment.

Download Job Description


If you want to find out when we're next recruiting, sign-up to receive our volunteer email notifications.

For more information please email [email protected] or telephone 0117 987 6011.